
A court ruling demands Westminster City Council address persistent noise complaints from buskers disturbing workers at Global Radio.
A judge has ruled that the noise generated by buskers performing in Leicester Square, especially with repetitive songs on loop, constitutes “psychological torture” for workers in the area. The case was brought to court by Global Radio, whose staff, including employees from well-known stations such as Heart, Capital, and Classic FM, have been enduring the loud music daily.
District Judge John Law ruled that Westminster City Council had failed to address the noise nuisance caused by these buskers. The judge described the situation as a “nuisance” exacerbated by the repetitiveness and poor quality of some performances. He likened the impact of these repetitive sounds to psychological torture techniques used in unlawful practices.
The court heard testimony from Global Radio staff, who described the impact of the noise on their ability to work. Employees reported being unable to hold conversations, hearing loud performances from within their offices, and even seeking refuge in cupboards or wearing headphones to escape the sound.
One worker, Charlotte Jacob, testified that she could not communicate with a colleague sitting only three metres away due to the loud singing of “Hallelujah.” Another, Michelle Gammon, stated that the noise was so intrusive that she could hear it in the building’s bathrooms.
Global Radio has been at the forefront of legal action against the busking noise, accusing Westminster City Council of failing to act since a 2021 regulation was introduced to manage street performances in the area. The company argued that this is the first legal case of its kind under the Environmental Protection Act 1990, typically used to tackle issues like flytipping, to address noise nuisance in public spaces.
A spokesperson for the council responded by acknowledging the concerns and vowed to find a balance between addressing the nuisance while ensuring street performers can continue contributing to the vibrant atmosphere of Westminster.
The case continues to highlight ongoing tensions between public entertainment and the quality of life for businesses and workers in iconic locations like Leicester Square.
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